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search downloaded photos

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search downloaded photos

I am looking for an old photo we used a while back in our newsletter. How can I search for that photo? 

Thanks! Also, today, everytime I try to download a jpeg for use on the newsletter, it turns into a jfif. And Constant Comment won't accept a jfif ext. Or if it will I need someone to eplain to me how! :grinning:

Thanks!

 

1 ACCEPTED SOLUTION
Caitlin_M
Administrator

Hello @TexasMidwestCommunityNetwork. You can search for photos using the Search box in the Library tab. You can also do an Advanced search if you have an idea of when the image was uploaded. 

 

In regards to your second question, are you downloading an image from your Constant Contact account or elsewhere? It looks like this may be a Windows issue where a .jpg image is downloaded as a .jfif file. You will want to search for Windows support to change a setting as we can't assist with these changes. While we do not accept that file type, there are websites available where these images can be converted into an acceptable file type. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Caitlin_M
Administrator

Hello @TexasMidwestCommunityNetwork. You can search for photos using the Search box in the Library tab. You can also do an Advanced search if you have an idea of when the image was uploaded. 

 

In regards to your second question, are you downloading an image from your Constant Contact account or elsewhere? It looks like this may be a Windows issue where a .jpg image is downloaded as a .jfif file. You will want to search for Windows support to change a setting as we can't assist with these changes. While we do not accept that file type, there are websites available where these images can be converted into an acceptable file type. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post