send emails

Highlighted
Regular Visitor

send emails

Brand new to CC.  I have my contact list set up, addressed issues that came up when list was imported.  Trying to send a test email and it bounces back each time.  Help is appreciated. 

Lisa

Tags (3)
1 REPLY 1
Highlighted
CTCT Employee

Re: send emails

Hello @RussH58,

 

I've taken a look at your account and see that the person you've been sending to recently is bouncing as Other. Sometimes an ISP doesn't use a standard error message when they send back the bounce information - we categorize these bounces as Others because we don't know what's causing them to bounce. We generally suggest using a different email address for that person, but since it's someone within your company we suggest having them reach out to their IT team to see if there is a problem within their server that may be causing that.

 

Please let us know if you have any additional questions or concerns.


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured