sending

GwynP5
Participant

sending

2 times recently I sent an e mail campaign , sending it first to my e mail and the test e mail never arrived. Also the actual campaign never arrived. Hmmm...i paid more for your product but have had this problem before also. I wish it actually worked, it is a brilliant idea. But now I have no faith, who knows if people are actually receiving the e mails, your reporting and sending is off. It is EXTREMELY DISSAPOINTING

1 REPLY 1
William_D
Moderator

Hello @GwynP5 ,

 

It looks like you already called and spoke with Deliverability. However, for the sake of visibility I wanted to make sure similar inquiries regarding this issue can see what's occurring. The issue appears to be the presence of Gmail's Promotions tab in your Gmail setup. We generally recommend removing the promotions tab from your setup to ensure our emails are able to get through to your regular Inbox.


William D
Community & Social Media Support

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