shopify products not showing in emails (office 365)

[AngelaT093]

Regular images inserted by me show so it's not a matter of allowing download.   From the little I can see from the X box it says the linked image cannot be downloaded.  I totally shut off any and all junk/spam filters  went to the trust center and shut off everything that could possibly be blocked and still not showing up.  Mind you, I get them fine on the iphone so what's wrong with the constant contact link as it goes into office 365
(I get other vendors product emails - not on constant contact - don't know if they're on shopify or not)

Anyone else have / had this problem?  Know a fix?

[Zoe_H]

Hello @AngelaT093,

Thank you for reaching out to the Community! I apologize that you are having this experience. Can you please reply with a screenshot of the issue and that message if possible so we can take a look? Also, make sure the buy now button(s) are visible in the email so that contacts/customers can click that instead. Thanks! 

[AngelaT093]

The coupon is an image added by me  the rest are from the shopify blocks

[Zoe_H]

Hello @AngelaT093,

It looks like this is a setting on Outlook. When you right-click on top of the "X" does it give you an option to display images? 

[AngelaT093]

Right click gives me the option to 1. copy 2. save as picture
I attempted to save just to see if it would actually bring in the image of the product but it throws an error - unable to save.
So somewhere there's a break in the connection to the image coming from shopify into constant contact and then into office 365  (it's happening on multiple email addresses that I've sent the test to)

[AngelaT093]

So..... I'm not sure what would happen if my list members have office 365