May 5, 2020 3:07:00 PM
Thank you for your patience as we looked into this. We have received word from our engineers that a a fix was was released to our product to resolve this experience. We would recommend trying to load your campaigns once more. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.
We have received reports of users seeing receiving a "Campaigns loading" message or spinning wheel in their account. This is something we are currently looking into and trying to resolve as quickly as possible. In the meantime we are trying to collect and track the following information:
Hello @PatriciaP8797 ,
We're sorry to hear you've been running into some connectivity issues. For the sake of torubleshooting, can you answer of these questions:
Thank you for reaching out to the Community! Can you give me some more information about what you are seeing so I can do additional research about this? Please reply back with a screenshot of what you are seeing if you can too please! Thank you.
I have been using Constant Contact for a little over a month now and have not had any issues. Today, I am having issues connecting on the website. It wont load any of my previous campaigns and wont let me create a new one. The website just keeps spooling. Wondering if something is down or at least if others are experiencing the same issues? Thanks.
We're sorry to hear you've been experiencing some connectivity issues. For the sake of troubleshooting, could you provide some of the following details:
Hello @Janp84 ,
It looks like you posted in a similar thread. I did reply there, but just for visibility I'll also post here as well:
We're so sorry to hear you too are having this experience with the campaigns in your account. What browser are you working in? Some users are able to successfully load their campaigns by trying in a different browser. Does trying in a different browser help? We also recommend upgrading your current browser to the latest version, as we have seen cases where this is cause due to working in an old browser version.
I have taken a look at your account and can see you were both able to speak with our phone or chat support about this as well. In fact our agents suggest that you both use a different browser. Are you having this same experience after trying this suggested workaround?