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social

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Occasional Visitor

social

When I try to add an image to a post, it opens a pop up that is completely empty. It is impossible to add an image.

1 REPLY 1
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Moderator

Re: social

Hello @sophiec483 ,

 

We're sorry to hear you've ran into some connectivity issues. For the sake of troubleshooting, can you try some of the following steps and let us know your results?

  • What browser are you using? Does using a different browser mitigate the issue?
  • Are you using a wireless or wired network? Does changing networks let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?

William D
Community & Social Media Support

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