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software program freezing up

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Occasional Contributor

software program freezing up

We often find that the Constant Contact software freezes up. We are unable to access our list of tags or our list of email groups.

We are forced to shut down the program entirely, log out, and sign back in. Sometimes this corrects the problems and sometimes it doesn't.

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Moderator

Re: software program freezing up

Hi @PamelaB12 

 

Thank you for bringing this to our attention! This is definitely not the experience we would like our users to have. What browser are you working in? Are you seeing any error messages? Are you having connectivity issues with any other site? We have seen cases where 3rd party add-ons that could affect how Constant Contact works in a browser. So testing your browser is always a great step. You can even try running a speed test! If the download speed is 3+MB, and or the upload is 1+MB, you should have enough bandwidth to run our site without issues.


Frankie.P
Community & Social Media Support

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