subscriber not receiving emails

CCMG
Participant

Hi I have a subscriber that reached out and said that he wanted to be added to our newsletter and when I looked him up he subscribed last year but has not received anything. I click all contacts when adding them to the list to send out. Can you call me to discuss what may be the problem when you get back in on Tuesday. 

1 REPLY 1
William_A
Moderator

Hello @CCMG ,

 

I'd advise reaching out to the Delivery team for specialized insight and troubleshooting regarding delivery issues. Calling in will also allow you to share the contact's info in a more secure manner.

 

Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication, since you have your own domain. 

 

For additional info on email authentication

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system


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William A
Community & Social Media Support
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