subscriber not receiving emails

0 Votes

Hi I have a subscriber that reached out and said that he wanted to be added to our newsletter and when I looked him up he subscribed last year but has not received anything. I click all contacts when adding them to the list to send out. Can you call me to discuss what may be the problem when you get back in on Tuesday. 

0 Votes

Hello @CCMG ,


I'd advise reaching out to the Delivery team for specialized insight and troubleshooting regarding delivery issues. Calling in will also allow you to share the contact's info in a more secure manner.


Here are some general best practices for delivery. Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication, since you have your own domain. 


For additional info on email authentication


If you'd like to learn more about safelisting, and what it entails:


Safelisting domains in a security system


Safelisting email addresses in an email client or security system

William A
Community & Social Media Support