support deferred to a specialist then nothing

Consulting & Training

support deferred to a specialist then nothing

Several days ago I contacted CC support seeking a resolution to a draft email I wasn't able to edit . There was a buffering symbol in place of the image of the draft. The support person tried to fix it and eventually deferred to a "specialist" who was to contact me soon after. Since then, nothing, and I now see that chat and contact with CC has been suspended.

 

Anyone have an idea about how I can get help from CC on this matter?

 

John Renesch

3 REPLIES 3
Moderator

Hi @JohnR36,

 

Thank you for reaching out to us on the Community. I'm sorry to hear about this experience and that you were unable to get back in touch with us. So far our chat and phone support have been operating under their normal business hours. When you tried to contact us again, did you receive any error messages? I'd love to troubleshoot this and make sure I get the information to the right people.

 

I did review your account and I saw that you spoke with a Chat agent yesterday and they deferred your case to our advanced support team. It looks like they're still investigating, but I have reached out to the team to ask for an update. They should be following up with you, but if not I'll write back here with more information. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

Austin called me the other day and explained why it was unsolvable. I feel complete with this issue.

Moderator

Hi @JohnR36,

 

I heard back from the advanced support specialist assigned to the case and they are currently reviewing it and working with another department to try and resolve the matter. They could not give me an exact ETA on when it will be resolved, but once they provide me with more information I will let you know. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.