The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

support deferred to a specialist then nothing

Highlighted
Consulting & Training

support deferred to a specialist then nothing

Several days ago I contacted CC support seeking a resolution to a draft email I wasn't able to edit . There was a buffering symbol in place of the image of the draft. The support person tried to fix it and eventually deferred to a "specialist" who was to contact me soon after. Since then, nothing, and I now see that chat and contact with CC has been suspended.

 

Anyone have an idea about how I can get help from CC on this matter?

 

John Renesch

Tags (2)
3 REPLIES 3
Highlighted
Moderator

Re: support deferred to a specialist then nothing

Hi @JohnR36,

 

Thank you for reaching out to us on the Community. I'm sorry to hear about this experience and that you were unable to get back in touch with us. So far our chat and phone support have been operating under their normal business hours. When you tried to contact us again, did you receive any error messages? I'd love to troubleshoot this and make sure I get the information to the right people.

 

I did review your account and I saw that you spoke with a Chat agent yesterday and they deferred your case to our advanced support team. It looks like they're still investigating, but I have reached out to the team to ask for an update. They should be following up with you, but if not I'll write back here with more information. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Consulting & Training

Re: support deferred to a specialist then nothing

Austin called me the other day and explained why it was unsolvable. I feel complete with this issue.

Highlighted
Moderator

Re: support deferred to a specialist then nothing

Hi @JohnR36,

 

I heard back from the advanced support specialist assigned to the case and they are currently reviewing it and working with another department to try and resolve the matter. They could not give me an exact ETA on when it will be resolved, but once they provide me with more information I will let you know. 


Nick S.
Social Media & Content Manager

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured