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suspended email adresses

Dave2522
Participant

suspended email adresses

Is it possible that the suspended email addresses I see is related to people being out of the office due to COVID?   

1 REPLY 1
William_D
Moderator

Hello @Dave2522 ,

 

Suspended bounces are based on contacts have bounced as non-existent enough for our system to determine they're not valid emails that can be sent to. Contacts being out of office due to COVID would likely either just not respond to the emails, or they'd be showing up as auto-reply / mailbox full bounces.

 

For more general info on bounces

 

For more info on managing and removing bounces

 

If an email address you know if genuine is bouncing as suspended, I'd recommend speaking with our Deliverability team to see if they can offer any specialized insight.


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William D
Community & Social Media Support
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