suspended yet opened and clicked!!

BonnieK9
Occasional Participant

suspended yet opened and clicked!!

I have -- in one recent campaign --- two people you have as 'suspended'  --- yet they clicked on my one link !!    So please explain -- 

2 REPLIES 2
BonnieK9
Occasional Participant

I didn't get an answer to the question above -- sounds like something is up with your programing -- 

Hello @BonnieK9 ,

 

What likely happened is that the contact in question got unsuspended at some point and was automatically resent the email. If you don't believe this is the case, then I'd recommend reaching out to our Deliverability team for further insight regarding the specific contact.


William D
Community & Social Media Support

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