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test email - populating names


test email - populating names

I sent a test email to myself. It arrived but my name was not populated. How can I make sure when I send my contacts the official email that their name will be populated?


Hello @StephanieO584,


Thank you for reaching out to the Community! As long as you followed the steps for a greeting tag here, your first names will appear properly for your customers. If your name is not uploaded into the contact list along with your email address, the test email will not show your name when you send it. 

Zoe H.
Community & Social Media Support

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