test email - populating names

StephanieO584
Participant

test email - populating names

I sent a test email to myself. It arrived but my name was not populated. How can I make sure when I send my contacts the official email that their name will be populated?

1 REPLY 1
Zoe_H
Employee

Hello @StephanieO584,

 

Thank you for reaching out to the Community! As long as you followed the steps for a greeting tag here, your first names will appear properly for your customers. If your name is not uploaded into the contact list along with your email address, the test email will not show your name when you send it. 


Zoe H.
Community & Social Media Support

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