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tester email

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Occasional Visitor

tester email

My tester email is not coming through my hotmail address. I send two last night. 1 today & then I tried my gmail account as well & nothing. What is wrong? I want to preview my emails before sending them to my clients. Maria Riggins Infusion Spa
4 REPLIES 4
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Honored Contributor

Re: tester email

Whats the from address you are using to send it from ?

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Administrator

Re: tester email

Hello @mariar731. I'm sorry that you were not receiving your test emails. I do see that you chatted with a member of our Support team and was able to resolve the issue. It sounds like there was a delay but your emails did come through.

 

For anyone else who might experience this issue, we always suggest checking your Spam/Junk folders just to make sure that your test didn't land in there. There is also the possibillity that your ISP may be blocking the email so you can create a new blank email in Constant Contact and send a test of this to yourself. This can narrow down if it is an issue with your ISP or if there is content in your email that is causing it to be blocked. I suggest checking out this FAQ that has some great information on why you might not be receiving your test emails. 


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: tester email

my test emails do not come to my gmail account. I now send them to my cox account and they arrive in a timely manner.  When I send the real message, it arrives in a timely manner.  I have tried both my imap email client and the gmail app, and the messages do not show up.  I check the junk mail and trash in both methods and the emails either have not gone out or have disappeared into cyber space.

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Moderator

Re: tester email

Hi @SDSwedes 

 

I apologize you are unable to locate your test email! I have taken a look at your account and can see you have also spoken to our Deliverability Specialists about this as well. Have you whitelisted Constant Contact or added Constant Contact as a safe sender in your settings as this agent recommended?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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