There could be a reasons for that.
Are the three being sent to the same mail domain? i.e. Yahoo Gmail ?
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Thanks for posting, I am sorry to hear your test emails are going to Spam. There are several things to test in order to find out what is causing this. First, can you try sending a blank email to yourself as a test? If this goes to SPAM we will be able to rule out all of the content in your other email. Also, is the from address the same as the address you are sending to? If so, please test thing by changing the from email address on your next test email. This may be something that is only happening to you.
Hello @SharonR525 ,
I tested a couple of things within my own account to check on these issues for you. I was able to open emails on my mobile device (I tested Yahoo, Gmail and my work email through Outlook - Microsoft Exchange ActiveSync on my Android device) and have them track within Constant Contact. There needs to be an action taken from the mobile device so that an open can be tracked, this is also true with any email opened on a computer. Here is more information about what we can track and what we cannot track.
In regards to the email going to a Junk or Spam Folder, due to the different configurations that a user can set up on their email client we do not have a way to prevent this from happening. By using Constant Contact you are sending using our reputation, which helps you to land in the inbox. There are a few things you can do before sending your email to help with this as well. You can make sure your subject line is optimized for deliverability, and use Authentication. I hope that this helps, if you have any further questions let us know!
Our apologies if this message wasn't communicated sooner. Hopefully it did help resolve it the issue for you! If not, please don't hesitate to let us know and we will absolutely troubleshoot further.
I am sorry to hear this happened! It's possible something in the content of your email caused it to go to a junk folder for you and some of your other contacts. Not all email clients will react the same so this might not apply to everyone. Is there anything different about this email? More images, capital letters?
I am happy to take a look for you, what is the name of the email in question?
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