the email i sent go to spam box

Participant

the email i sent go to spam box

Hello. i am using the try version. I try to send one campaign to 7 list, but 3 of them go to spam box. can you help me for this?
30 REPLIES 30
Super Participant

There could be a reasons for that. 

Are the three being sent to the same mail domain?  i.e. Yahoo Gmail ?

 

Tony Schaefer
Let us consult with you on your project
Accredited CTCT GOLD Solution Provider
Constant Contact All Star 2009-2010-2011-2012
www.cliquemarketing.biz

Participant

Hi The test email i sent myself went directly to spam, any help?

Hi Manuel,

Thanks for posting, I am sorry to hear your test emails are going to Spam. There are several things to test in order to find out what is causing this. First, can you try sending a blank email to yourself as a test? If this goes to SPAM we will be able to rule out all of the content in your other email. Also, is the from address the same as the address you are sending to? If so, please test thing by changing the from email address on your next test email. This may be something that is only happening to you.

 

Thanks,

Hannah M.
Community and Social Media Support

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Regular Participant

So now I'm learning that not only don't I have any way of telling if someone read my e-mail on a mobile device (which I only discovered in a conversation with one of your very nice "helpers"), but that at least some e-mails sent through Constant Contact wind up, never read, in people's "junk" mails. I discovered the "junk" mail part in a conversation with a client, who insisted she'd never received my e-mail. (She then checked her "junk" mail, and. . .there it was. Both these things are very distressing. What are you doing to correct each? Thanks,

Hello @SharonR525 ,  

 

I tested a couple of things within my own account to check on these issues for you.  I was able to open emails on my mobile device (I tested Yahoo, Gmail and my work email through Outlook - Microsoft Exchange ActiveSync on my Android device) and have them track within Constant Contact.  There needs to be an action taken from the mobile device so that an open can be tracked, this is also true with any email opened on a computer.  Here is more information about what we can track and what we cannot track.  

 

In regards to the email going to a Junk or Spam Folder, due to the different configurations that a user can set up on their email client we do not have a way to prevent this from happening.  By using Constant Contact you are sending using our reputation, which helps you to land in the inbox.  There are a few things you can do before sending your email to help with this as well.  You can make sure your subject line is optimized for deliverability, and use Authentication.  I hope that this helps, if you have any further questions let us know! 

 

 

Thanks,  

I just checked, and my "Authenticate" was turned off.  Shouldn't someone have mentioned this to me?

@SharonR525 

 

Our apologies if this message wasn't communicated sooner. Hopefully it did help resolve it the issue for you! If not, please don't hesitate to let us know and we will absolutely troubleshoot further.

 

Best,

Ian W

Community & Social Media Support Intern
Participant

I sent out a campaign last Wednesday and got 20% less opening rate and click rate than normal. I was surprised. I myself use gmail account and I have to search everywhere before I find out the send out to my own in junk box. Can you do something about it?

HI @PROD 

I am sorry to hear this happened! It's possible something in the content of your email caused it to go to a junk folder for you and some of your other contacts. Not all email clients will react the same so this might not apply to everyone. Is there anything different about this email? More images, capital letters?

 

I am happy to take a look for you, what is the name of the email in question?

Hannah M.
Community and Social Media Support

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Occasional Participant

Hello, We have noticed that the campaigns we send daily often get delivered to our subscriber/customer spam box. We would like to confirm what the issue and possible cause of this. We await your response.

Updated July 2019:

 

The Spam Check feature mentioned below is not currently available in templates under our Third Generation Editor. 

 

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Hi @OsamedeE 

I am sorry to hear this is happening, I understand how important it is to make sure your emails are seen! Have you run a Spam Check on your email? This is available within your account and may help to identify what is causing the email to go to spam. This will be the first thing to try. If the Spam Check points out any issues you can work to resolve them before sending the email out.

 

What is the name of the email this is happening with so I can take a look?

 

Thanks,

Hannah M.
Community and Social Media Support

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Occasional Participant

Hello Hannah,

 

Thanks for the response.

 

The subject of our email campaign that was delivered to our customer/subscriber spam box is "Enjoy N2,000 Discount Off any purchase on our Mother's Day Store! Shop Now!"

 

Regards.

Hi @OsamedeE 

Thanks for the reply. I took a look at the email you mentioned and here is what I found.

 

1. There is a low ratio of text to image. If possible, adding more text content to the email would reduce this.

2. The subject line is great and catchy but this might be causing the email to go to Spam. The combination of the exclamation points, the price, the words "Discount" and "Save Now" could be an issue. On their own these words are not at all an issue but combined it makes the email look more like a Spam email. We've got a list of words to avoid here if this will help

 

Lastly, if you are using a Legacy Newsletter in our older Second Generation Editor you can turn on your permission reminder. This will remind people of why they are getting your emails and help to reduce any manual spam reports. 

Hannah M.
Community and Social Media Support

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Participant

Does this mean my real email blast will go to spam?

Hello @TerrenceT31

 

There are many different reasons that emails can go to Spam.  While a test email going into a Spam Folder does not necessarily mean that your real send will go to Spam, taking a second look is always a great idea.  We are happy to help test this with you to try to determine why the test email went into your Spam folder.  Can you please email us at social_support(at)constantcontact(dot)com with a reference to this post, the name of the email in your account, the username, the email address you are testing to, and the email client you are using?  Once we have this information we can do further testing. 

 

Also, here are a couple reasons that might cause a test email to go to Spam, but might not affect the full send:  

  • The TEST ONLY text at the bottom in red
  • Sending multiple copies of a test email
Regular Participant

Good morning. I sent an announcement out Friday to our internal team, nearly all with the same domain name. Only one person opened the mail, and he had to fish it out of his spam folder to do so. Both of the previews from that campaign that I sent to myself went directly to my spam folder, too. The "spam check" returned a "litle to no risk" analysis. I usually get far higher open percentages from this group.

 

The campaign isn't being blocked, but if it went directly to everyone's spam folders, that's a big concern. Our email service is via Google, and my private email address for the preview is a gmail account. I clicked "not spam" for both instances of the campaign, but I'm hoping you can help me address this problem before I send similar annoucements to much larger list.

 

Thanks,

 

Tim Elliott

Regular Participant

Here's an update. My campaign went out using Constant Contact's 208.75.123.183 address. I just spoke with a Google support rep, and he confirmed that seven anti-spam vendors currently have that Constant Contact IP address blacklisted as a spammer. Apparently, that's why my campaign immediately got flagged as spam - the people I sent that email to will never see it unless they manually check their spam folders.

 

As an interim solution, I manually added all 61 of the Constant Contact IP addresses to our domain's whitelist. Here's a link to the list of the Constant Contact IP addresses in case you'd like to whitelist them for your domains: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5287-what-should-i-do-if-my-contact...

 

The universal fix will only happen when Constant Contact contacts the various anti-spam vendors and convinces them to remove the spammer flag from that IP address. Here's the blacklist link: http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a208.75.123.183&run=toolpage.

 

So, bottomline: If you're seeing your campaign opening stats drop significantly, check the email headers for the Constant Contact IP address, then check it for blacklisting. I hope this helps other Constant Contact customers and the Constant Contact team dedicated to staying off these lists.

 

Tim Elliott

 

 

It would be interesting to hear from you regarding any increase in SPAM as a result of your action.
Just a rough guess but I'd say there are quite a few thousand senders on each IP address and there're all not the good guys.

I appreciate your response. I added the other Constant Contact IP addresses with the thought they are variable, but if they're static, I can just whitelist the one our account is on. I can't seem to find the answer to whether CC uses fixed IP addresses. I'll send an inquiry to the ops@constantcontact.com address next.

 

I really need my campaigns to get through - having a zero percent open rate for an important email this week is unacceptable. Again, I appreciate your response, and I hope you'll share any other suggestions you might have about addressing this issue.

 

Tim

They don't promise static IPs.
Remember you white listed the addresses on your domain. That doesn't mean that if you send outside your domain to other Google managed domains that use shared blacklists that they will get your email.


I've seen as many as 10 and as few as none on the IPSenderbase black list.

 

Here is a link to one of the site that list black lists.  I don't see your IP marked as blocked but it might not be all inclusive.

 

http://www.senderbase.org/lookup/?search_string=208.75.123.130%2F22



It's a battle CC fights continuously.