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the website speed is too slow

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New Member

the website speed is too slow

i has issue to use your product: the website speed is very slow and i could not find out how to send a group email out.

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Moderator

Re: the website speed is too slow

Hello @user4659494 ,

 

We're sorry to hear you've had some issues connecting with the website. If you could please answer / perform some of the following connectivity troubleshooting steps:

  • What browser are you using? Does using a different browser mitigate the issue?
  • Are you using a wireless, wired, or mobile network? If possible, does changing networks let you through?
  • Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
  • Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
  • Are there any updates pending for your browser? If so, does updating it let you through?
  • Who is your Internet Service Provider (ISP)?
  • Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let your through?

Additionally, here are some helpful articles on uploading contacts and scheduling your emails to send out.


William D
Community & Social Media Support

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