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tracking delivery of emails

DanielC5365
Participant
‎10-31-2022 02:54 PM
‎10-31-2022 02:54 PM

Emails are showing as "sent" in constant contact, but 100% are unopened.  This particular email was sent within our company (so we're safe listed), and we have received other emails from CC.  But one that did not show up.  Any ideas?

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William_A
Moderator
Moderator
‎10-31-2022 03:15 PM
‎10-31-2022 03:15 PM

Hello @DanielC5365 ,

 

It doesn't look like you have self-authentication setup for your account, so a purely internal email may have issues with delayed or even wholly blocked delivery depending on your network's security settings, even if you have our domains safelisted.

 

I'd recommend looking through this article on setting up email self-authentication, and call our Delivery team if you need more specialized assistance, insight, and troubleshooting for this.


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William A
Community & Social Media Support
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