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trying to remove bounced contacts

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MaryJoL80
Participant
‎02-19-2022 12:42 PM
0 Votes
‎02-19-2022 12:42 PM

I go to bounced emails and click them, then select "Delete Contacts". It states "Deleting contacts. This may take several minutes." But no matter how long I wait, nothing changes. Then, if going to Contacts later the contact number still remains the same. However, if I go to the email report it indicates they are deleted.... 

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Zoe_H
Employee
Employee
‎02-19-2022 03:49 PM
0 Votes
‎02-19-2022 03:49 PM

Hello @MaryJoL80,

 

Thank you for reaching out to the Community! Your reporting will stay the same, but you know your contacts have been completely removed for your list and overall account if under Reporting the email addresses are crossed off. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
Employee
‎02-19-2022 03:49 PM
0 Votes
‎02-19-2022 03:49 PM

Hello @MaryJoL80,

 

Thank you for reaching out to the Community! Your reporting will stay the same, but you know your contacts have been completely removed for your list and overall account if under Reporting the email addresses are crossed off. 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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