turn off preview mode

[StLandryChamber]

"This is in PREVIEW mode. No information will be sent." all of my recipients have reported that this is what they see. I have received no survey results. How can this be fixed?

[William_A]

Hello @StLandryChamber ,

If your survey link includes this: ?mode=preview , then it is in preview mode and won't record responses. Make sure the link you're providing for your survey isn't the one you copied from the address bar while previewing it. The live, shareable link is available on the My Campaigns page, and on the survey's reporting page. Additionally, make sure your survey is actually live, and not still in draft mode.

Additionally, if you're sending the survey through a test email, then the survey links will also open in preview mode. Survey links in emails won't record responses until they're clicked in an actually sent email. 

[NDWBC]

My survey is still stuck in preview mode even though it's an "active" campaign and I used the link from the "share" button. Is there anything else that I can try?

[William_A]

Are you trying to look at it through the preview mode of an email you have drafted / test sent? Or are you clicking the actual live link in an email in your inbox?