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unable to schedule emails

CherylM821
Participant

unable to schedule emails

Is anyone having issues with the "schedule" button not working?

5 REPLIES 5
Adelina_R
Employee

Hello @CherylM821 

 

In order to better understand your issue could you answer a few questions?

Are you seeing any error messages when attempting to schedule?

Is the button grayed out or just not responding?

 

In some cases it may be a connectivity issue that we can try and troubleshoot


Adelina R
Community & Social Media Support

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UHA_Communications
Regular Participant

This is a constant issue for my coworkers and me.  If we try to schedule anything after 7 or 8pm PST, the "continue" button just sticks.  VERY frustrating.

 

I am having the same problem.  

William_D
Moderator

Hello @UHA_Communications ,

 

It sounds like your issue is related to the nighttime issues the legacy editor has been having at night. To get around this, I suggest scheduling your legacy email during daytime hours or right away, or to switch over to the current, up-to-date, mobile-compatible editor. Since the legacy editor is being retired in waves as it is, making the switch to the current editor sooner rather than later will be the most effective.


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William D
Community & Social Media Support
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JeanneJ17
Regular Participant

The suggestion to switch to the more recent editor is very nice, but I am merely a volunteer who assists in editing, and have very little say about which version is used.  Meanwhile, I can always hope that it will be possible to schedule my mailing tomorrow.