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unknown user name unknown password

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unknown user name unknown password

Paid with EARTH BLACK MC Hi I have had to open a new account as I cannot send yu a message or chat without logging in....but I cannot recall my email user name nor password. I am billed monthly MasterCard Credit Card 1 You'll see "PAYPAL *CTCT" on your card statement. Exchange rate  Manage Constant Contact, Inc payments Category Business services Transaction ID  Can you advise how I can get around stopping the monthly payments or can you advise what my user name is and or email I used to set the account up? Kind regards Steve Harrison 

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Moderator

Re: unknown user name unknown password

Hi @user057797 

 

Thank you for reaching out to the Community about your account! Constant Contact account includes managing your contacts (hosting your contact list, signing up new contacts, and unsubscribe management), designing and sending emails, promotions, offers and events, and reporting for the results. Not only this, but our service is also a monthly service, so the payment method on file is charged automatically each month whether or not you send a campaign. The only way to stop these payments is to cancel your account. If you are interested in canceling this account after all please let us know as we can submit your cancellation request to our Billing Support. Though on the other hand, if you would like to access and continue using this account our phone support is available for further assistance. One of these agents can help take the necessary steps to help you gain access to the account.


Frankie.P
Community & Social Media Support

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