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[DeborahS3719]

I'm trying to edit my photos and change folders for some of the pictures. When I click on the 'edit' pen picture, I can change the title of that picture, but it doesn't save my changes. AND the print is such a light blue-gray, it's very difficult to even read .

[William_A]

Hello @DeborahS3719 ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.