unsubscribed by system

[VitoD4]

i have contacts falling off the list as unsubscribed but no trail as to when or how.  I have started 3 cases with CC and have yet to get a call back or an answer.  This is a constant problem.  ths latest one is I have a person with an 80% open rate since 2011 unsubcribe with no record as to when, but he unsubribed 5 hours before he opened the email.  I have provided several examples and CC has waisted my time on the phone for upwards of 3 hours and not only no resolution, but no call back.  I don't want to hear about forwarding an email and someone unsubscribing for them, as this has been proven not to be the case.

Anyone else having an issue?  I believe so, but somehow the issue doesn't make these boards.

[VitoD4]

I have same issue, on the phone with helpless desk for upwards of 3 hours with no resolution and no call back.

[Nick_S]

Hi @VitoD4,

I've reviewed your previous cases and tried to research this particular issue more. I'd like to take a closer look at the contact you mentioned in this post, that has been in your account since 2011. Could you send an email to social_support(at)constantcontact(dot)com with a reference to this Community post and the email address in question? Once I can study the email address, I'll see if I can find any connections to your previous engagements with us and investigate further.

I am sorry to hear this has been a frustrating experience. With having more recent examples, it might help me uncover additional insights. Thank you! 

[VitoD4]

I just emailed you screen prints.  Blando, doesn't show unsubscribed anywhere on the system, but somehow he is unsubscribed.

Please provide feedback

[Caitlin_M]

@VitoD4 - Thank you for letting us know. We'll continue the conversation through email.