unsubscribed email

UnityHH
Participant

unsubscribed email

9/21 7:47 this was sent. this is me -- I am the creator and sender or these emails. i did not unsubscribe. please advise.
1 REPLY 1
William_D
Moderator

Hello @UnityHH ,

 

Did you forward an email sent through us to someone else from your own address? Or do you have any settings in your email program that'd cause automatic unsubscriptions after X criteria is met?

 

Ultimately you'll need to go through the resubscription process. The easiest method for a contact to resubscribe would be to go through one of your sign up forms.

 

If you're unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

 

With all that said, even if you're unsubbed from yourself, you can still use your email address for all basic account purposes (notification emails, verified sending address, username recovery / password resets, etc.)


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William D
Community & Social Media Support
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