username and password

Occasional Visitor

username and password

Did I receive an email with my username and password? I entered it to login and my laptop remembered my credentials. However, now it is not recognizing my information. How can I retrieve and/or reset and keep a physical note as to the credentials?


Re: username and password

Hello @MelissaH309 ,


For security, and due to encryption, we can never send out passwords in emails. If your device isn't remembering the password correctly, or you're having trouble logging in, I suggest going to the Login Page, and resetting your password. You'll need to at least know your login username to reset the password, and have access to the email address you signed up with.


If you can't remember the username, then you can also have a reminder email sent to the account's primary email address.


Once you've recovered / reset these details, your browser or device should prompt you to remember that info. I'd suggest you check what they've actually saved, to ensure it's saved correctly. That way you can easily access your account when using that browser/device.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Register for our "Making Sense of Online Marketing for Retail" Webinar

Join us on Thursday, August 13th at 2pm ET for a free webinar where we'll discuss how to incorporate online marketing into your retail store.

Read More