using google chrome browser and cannot view left side of the screen

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Participant

using google chrome browser and cannot view left side of the screen

I cannot use my google chrome browser when using your site. only the ie8 browser.
1 ACCEPTED SOLUTION

Hi @CityC35 

 

I'm sorry to hear you are having difficulty viewing your screen. We have found that if you zoom out on your browser, that that will allow you to see the full window.

 

Hope that helps!

View solution in original post

49 REPLIES 49
Participant

Your website does not work well with Google Chrome. The bar on the left hand side of your site having Home, Campaigns and other icons does not go away and blocks the main page.

Hi SunilM522

Thanks for letting us know! Can you try zooming out or in on your browser window? Also, would you mind letting us know what your screen resolution is set to?

 

Thanks,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Occasional Participant

The scroll bar on the right side of the page keeps disappearing! If I shrink the screen then expand back open, it usually comes back.

Hi MaryBeth,

Can you help with some addional information? What browser are you working in when this happens? Also, can you confirm if you usually zoom in or out on your screen when working?

 

Thanks for your help, 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Participant

Please tell me how to close right column w/Home, Campaigns, etc on it as it blocks my view of the full window.

Hi @CityC35 

 

I'm sorry to hear you are having difficulty viewing your screen. We have found that if you zoom out on your browser, that that will allow you to see the full window.

 

Hope that helps!

View solution in original post

Participant

I'm in the free trial period. While testing out templates, I'm unable to see the editing options on the left hand side of the screen due to the "Home, Campaigns, Contacts, etc." menu on the left hand side of the screen. I can't find a way to move or minimize anything in order to solve this problem. Thanks!

Hi Casey,

Thanks for posting. Can you help with some addional information?

 

What is your screen resolution?
What are your DPI settings set to?
What is your min font size set to on your browser?
Does incognito mode show the same?
Does another browser display correctly?

Thanks!

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!