Thanks for reaching out because it's important to be able to easily navigate within your account and to save your work. Usually when pages freeze or don't completely load it's due to connectivity issues. Please make sure you're using a compatible web browser, and that it doesn't have an add-on or extension that needs disabled. You'll also want to check for any computer system updates that may need to be performed. Finally, it might be that you just need to clear the cache in your web browser. Hope this helps!