website navigation is too cumbersome and support very poor

user230395
Participant

website navigation is too cumbersome and support very poor

I registered as new user today and wanted to register for  LITE plan and proceeded to make payment. Despite repeat attempts, I was not able to complete the payment process. The screen goes blank after I finish entering credit card no and click.It isreally frustrating  to use your website. When I tried to reach customer support, it was not possiblethru chat  

1 REPLY 1
Aaron_H
Employee

Hello @user230395,

 

I'm sorry to hear about your experiences, that is definitely not the kind of service we want to provide.  Both problems that you've described sound like they may be related to some kind of connection issue with us.  I would check that you do not have any security programs attempting to block our web-pages, and ensure that you are using one of our supported web-browsers.  If that doesn't work, you can also always give us a call at one of the numbers listed here.


Aaron_H
Community & Social Media Support

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