Hello @LauraC81194 ,
It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis.
If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.
Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution"
by clicking the Accept as Solution button in the bottom right hand corner of this post. Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.