website

Highlighted
Occasional Visitor

website

Your help and contact us links don't work. Also I was charged $30 but I didn't go over the 5,000 name level.

Tags (2)
1 REPLY 1
Highlighted
Moderator

Re: website

Hi @SueH 

 

I can understand the importance of being able to navigate the Contact Us section of your account as easily as you should. What browser are you using? Does this issue occur when browsing in an incognito window? Customers who have had this experience were able to access it in a different section of their account, such as: Campaigns, Reporting, Sign up Forms or Integrations. I also would like to apologize for any confusion there may be with the charges you have received. I can however see in your account you were able to get in touch with our Billing Support about these charges. If you have any further questions please give a call back to our Billing Department. One of our billing agents can help you get the answers you need. Thanks! 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.