what does it mean "on other device type"

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DiCarloGroup14
Occasional Participant
 
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Kyle_R
Administrator

Thanks for the additional clarification. This seems to be regarding the Engagement tab in the contact details. Some open engagement is being listed as "Opened [Email Name] on other device type." As @SuganthM pointed out the other options are desktop and mobile devices.

 

"Other device type" should be for anything outside the range of standard desktop/mobile such as a smart watch, video game console, or something like Apple TV. 

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William_A
Moderator

Hello @DiCarloGroup14 ,

 

Can you elaborate where you're seeing this term? Is it showing up in an email's reporting or in your contacts as a source?


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SuganthM
Participant

'Other Device type' - It is shown where the mail was read. You see, desktop , mobile and other device type.

 

What is other device type ?

Kyle_R
Administrator

Thanks for the additional clarification. This seems to be regarding the Engagement tab in the contact details. Some open engagement is being listed as "Opened [Email Name] on other device type." As @SuganthM pointed out the other options are desktop and mobile devices.

 

"Other device type" should be for anything outside the range of standard desktop/mobile such as a smart watch, video game console, or something like Apple TV. 

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