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why did my rate increase

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New Member

why did my rate increase

My rate per month was $21.25. In December is changed to $47.81 without any notification. I am not happy with that rate.

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Moderator

Re: why did my rate increase

Hi @MarySueH5 

 

I apologize for any confusion there may be with this increase in your billing! Have you recently added a large amount of contacts to your account? Your pricing may increase not only from the number of your contacts increasing, but also from you purchasing a Plus Campaign, or even changing your payment plan. If you have any further questions, please reach out to our Billing Support directly. For your account security we are unable to go into your billing details here in the Community.


Frankie.P
Community & Social Media Support

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