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why is my newsletter going to my junk file?

CarolynG22945
Occasional Participant
‎06-04-2021 09:00 PM
‎06-04-2021 09:00 PM

This just started happening... why? How do I stop it? Does it go to everyone else's spam file too?

0 Votes
3 REPLIES 3
Caitlin_M
Administrator
Administrator
‎06-05-2021 10:41 AM
‎06-05-2021 10:41 AM

Hi @CarolynG22945. I tested your latest email on my end and I'm not able to replicate the same experience since it showed in my inbox. Looking at your reporting, we did not receive any spam reports from your contacts. One detail I noticed is your subject line has some words in all caps and a good amount of punctuation including exclamation points and ellipses both of which can trigger spam filters. This article has some tips on avoiding the spam filter.

--

Caitlin M.
Community Manager
0 Votes
CarolynG22945
Occasional Participant
In response to Caitlin_M
‎06-05-2021 11:39 AM
‎06-05-2021 11:39 AM

Thank you!  Yes, I think you may have solved the mystery!

 

0 Votes
Zoe_H
Employee
Employee
In response to CarolynG22945
‎06-06-2021 11:23 AM
‎06-06-2021 11:23 AM

Hello @CarolynG22945,

 

Perfect! Have a wonderful day. 


Zoe H.
Community & Social Media Support

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