won't send

Senior Member

won't send

I always send out our newsletter on Sunday. Today, it won't send. I keep getting the error message "We could not verify your authenticated Sender Address."  I tried using another staff person's email and got the same message. Why is it doing this?

Tags (1)
CTCT Employee

Re: won't send

Hello @AshleyS882,


Thank you for reaching out to the Community! It looks like someone has tried to self authenticate and your account needs additional assistance with completing this request. Please give our Account Review department a call and they will be able to answer any questions and complete the process. Thanks! 

Zoe H.
Community & Social Media Support

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