Hello @JeffreyS54,
Thank you for reaching out to the community!
Typically when a person has been unsubscribed and they do not remember doing it there are 2 potential scenarios. First, there are multiple people who use the same email address and one of them had unsubscribed from the communication. Second, and most common, the communication was forwarded to someone using the unsubscribed address and the recipient of this forward had clicked the unsubscribe link. This will cause the original recipient's email address to automatically populate in the unsubscribe screen and if this is not noticed, the person attempting to unsubscribe will actually be opting out for the original recipient.
Did you happen to forward this email or does someone else use this email address other than yourself?
-Curtis P
Community & Social Media Support
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