Thanks for posting in the Community. I see that you have a trial. You should have a Coach that has reached out to you. Could you let us know if someone has reached out to you please?
You're about 12 hours ahead of us so it might be best to set up a time to speak with you when we're open and well, you're awake.
Please reply and let us know what time works best for you and we will see if we can accomodate that for you. Here are our Support Hours of Operation. If you'd like immediate assistance, you can reach out via phone or choose the option to Start a live chat with a support rep
As long as you are clicking that within our hours of operation, you will be directed to a chat rep.
Thanks in advance!