your edit on payment keeps using old card

DANEMERSON
Occasional Participant

your edit on payment keeps using old card

yet when you hit the edit it has the correct info but again when i say charge it it reverts back to the old number . i have been attempting this for three straight days
1 REPLY 1
William_D
Moderator

Hello @DANEMERSON ,

 

Hello, it sounds like you may be running into some connectivity issues when trying to update your billing info. Most likely it's a caching error or a plugin/extension causing interference with some of the site's elements.

 

For a more immediate solution, you're welcome to call our Billing team so they can securely confirm your account and get the billing info updated for you.


William D
Community & Social Media Support

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