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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Error while generating token

Occasional Visitor

Error while generating token


I am on this below url and trying to generate the token for the website.


But when i try to login and click on the account it throws me this error


HTTP Status 500 -

type Exception report


description The server encountered an internal error () that prevented it from fulfilling this request.



So can you please let me know what config m missing with.

Honored Contributor

Re: Error while generating token



I believe that the problem you are having is that you are attempting to use the system for provisioning API keys specific to our V1 API. This method of creating keys is deprecated and not suggested for use, as you can use out new V2 API keys for both the V1 and V2 API. If you need to create a new key and get an Access Token, you can do so by following the steps provided here:


If you run into any difficulties or have any questions, please let me know!



Elijah G.
API Support Engineer