>User account is locked due to too many bad logins

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>User account is locked due to too many bad logins

<html><head><title>JBoss Web/2.1.1.SNAPSHOT - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 403 - User account is locked due to too many bad logins</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>User account is locked due to too many bad logins</u></p><p><b>description</b> <u>Access to the specified resource (User account is locked due to too many bad logins) has been
forbidden.</u></p><HR size="1" noshade="noshade"><h3>JBoss Web/2.1.1.SNAPSHOT</h3></body></html>

1 REPLY 1
Member

Hello,

 

If your account has been locked, you will need to contact our support team to resolve this by calling us at (866)-289-2101. It should only take a few minutes to unlock your account and get you up and running again! If this has been a recurring problem with your account becoming locked, I would check all of your integrated applications to ensure that they are using correct credentials. If you have a custom signup form or application with bad credentials, it can cause your account to become locked.

 

If you have any more questions, please feel free to reply here!

 

Sincerely,

Elijah G.
API Support Engineer
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