If you would like to cancel your account, our billing support team can assist you with that. Their contact information can be found here: https://community.constantcontact.com/contact-support
If someone wants to cancel, no assistance is needed, just a simple "Cancel Account" button is enough. Like every respectable online business does, you know.
Hey, the extended hours for November and December 2018 are NOT working. I just called and got a recording saying to call during normal business hours. I agree a cancel account button like a normal legitimate business would work. Something stinks here.
I apologize for the experience you've had with trying to get in touch with our weekend support! At this time our Billing Department does not have weekend support. I also apologize our cancellation process requires a call in to our support. This is not only to maintain account security, but to collect valuable feedback as well. These calls will only take a few minutes, and there will be no pressure to stay if you don't want to. Our Billing Support is currently available to speak to.
I need help to cancel account. It would be best if you automate this function so that your site is easy to use.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams
See the latest Constant Contact product release notes and updates.