When a contact is marked "unsubscribed", NO data fields about the contact can be updated. This makes sense for the email address and lists they are on. But we should be able to update other fields in the Contact record even when status is "unsubscribed". Example 1: Person has recently died, and someone in their family or estate handling did the unsubscribe action on most recent email. We would like to add Tag "deceased" to the record so we know WHY they are unsubscribed. Example 2: Sometimes data in our customized fields is entered "not to standards". Such as contents should be arabic numeral (like 4) but was entered as roman numeral (IV). Or with prefix (like K4). We would like to fix this information to fit standards to make our reports about the group easier to do. Before massive change/update to CONTACTS functions a year or so ago, we could still make such updates to fields not related to actual sending of emails. We would like that capability back again.
Hi @JohnK140 thanks for sharing this feedback with us! We have opened up your idea so other users can weigh in on this as well.
Hello. With the changes being made to our Feedback flow, we are changing this status to Not Currently Planned. At this time, we do not have plans to allow for changes to be made to unsubscribed contacts. If needed, you can delete the contact and reupload it with the necessary information, such as a tag. If we hear anything in the future regarding this feature request, we will update the thread.
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