I recently compiled results from our annual school survey of parents. This was the first time we have used the new survey platform from Constant Contact. We received SEVERAL complaints from parents that 500 characters is not enough room for their comments. Some of them were so frustrated, that they ate up several of their characters to tell us how frustrated they were, demand that we "fix it", or something else to that effect.
I don't recall ever having that complaint with the old platform where we had the option to allow up to 1000 characters. Perhaps it might be a good idea to provide that longer option again?