I'm sorry for the confusion and any inconvenience that this may have caused. Our billing system automatically charges for the highest contact level that the account was at in the prior month. As such, while your bill would have gone up for this one month, it would have automatically adjusted itself for the following month. As you were able to find, our support team can reset that before your billing date as long as you haven't sent to a total number of unique contacts that would put you into a higher tier.
Thanks for the great feedback though! Our engineers are exploring ways to make this process more accessible, and hopefully you'll be seeing an update soon.
Thanks for using Constant Contact,
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