I was able to purchase the add-on inbox preview within seconds, of course because they will earn $10 extra from my account per month. But in order to remove it I need to call billing. I can understand calling billing to cancel the service but a simple add-on? This is silly and set-up so people won't call.
This still isn't fixed. Its a joke. I just somehow got this added to my account and dont see a way to cancel and your support is not open on the weekend
Agree. Trying to cancel an add on and impossible to do so when I’m at work and they are closed when I’m off
i signed up for inbox preview by mistake- i just want to cancel this part of my account- really should allow us to do this on the web vx sitting on hold for 15 mins...I was able to sign up online should be just as easy to cancel this too
I also signed up for inbox preview by mistake. Their wording is misleading and now that I want to take it off I can't find a way to do so. I have been on hold for 20 minutes. Who knows how long I will be waiting. This shouldn't be this difficult.
Agree! We should be able to add and delete services without calling customer service. Very annoying.
This issue is still not fixed. One mistaken click and you are signed up. Then you have to spend 20 minutes (and counting) to get it resolved. Not good!
In alliance with our Idea Guidelines, we will be closing this idea. Discussion of billing policies are best suited for our billing teams as they can often be specific to individual accounts or involve sensitive information.
There are two bolded callouts to Inbox Preview being an add-on service and messaging that you will need to contact us to remove the service. Were you not seeing this messaging when activating Inbox Preview?
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