I am very disappointed to call three times to cancel my subscription. Left on excessive hold twice, unable to call back for days due to work schedule, can't cancel online. Third time calling finally can cancel however unable to get a refund for the last billing cycle! I haven't used the service in a month and was unable to get through to cancel before the billing cycle ended. Not at all what I expected especially since I have been a customer for 4 years. And the customer support person hung up on me when I expressed my disappointment. POOR closing of what had been a very good experience. Tracy Scott -
Thank you for bringing this to our attention! We apologize this is the experience you had as it is not the experience we want our users to have. While we're sorry to see you go we have submitted your feedback on both the experience and the agent to the appropriate teams. A member of our Billing Support will be contacting you directly with any further updates on your refund request.
Same experience....I haven't been on hold for nearly an hour simply to cancel a service I am paying for but not using. It's really unacceptable - trapped with a monthly payment. Do I need to call it a fraud through my credit card company in order to stop it?
We apologize this is the experience you had and can see you were able to connect with our Billing Support about this as well. Thank you for having been our customer, we wish you the best with your marketing endeavors.
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