I want to remove contacts that have not opened my emails in over 12 months. Thanks, M
Oct 12, 2018 7:38:35 AM
Great news everyone! You can now get a did not open report for the last 90 days or over your last 500 campaigns, using our new segmentation feature.
To create a segment, you will need to be on your contacts tab. In the sub tab on the contacts page, you should see the new option "segments".
Click "create segment" and you will be brought to the creation flow.
Select the options of: ‘Did not open’ ‘any email’ 'in the last' and then '90 days'. You also have the option to select a custom timeframe going back 5 years. However, segments is only looking at the last 500 campaigns. If you have sent more than 500 campaigns in the last 5 years,it will stop when it gets to the 500th campaign.
Last 90 days:
Last 5 years (500 campaign limit):
Once you save and preview, save the segment to a list by clicking the three dots to the right of the segment name and selecting ‘Add to List’.
We recommend sending out a 'We don't want to say goodbye' email to your did not open segment to see who does and does not want to continue to receive your emails. Segmentation is still undergoing development so expect to see more functionality and exciting updates in the future. We hope you continue sharing your feedback as you try out our new segments feature!
It seems to me if a contact that has not opened even one of the last ten emails I have sent should be eliminated from my contacts list.
In working with Eric today we noticed that Constant Contacts does have the ability to see who has not opened each email.
My suggesting would be to create a spread sheet with the following columns
Last name email address and columns for each of the most recent emails
Then place an x in the appropriate row and column if they did not open it. For example
Name of Name of Name of Name of
Most recent 2nd most recent 3rd most recent 4th most recent and on for
Last name email address email email email email next 6 or so
Smith TSmith@aol.com x x x x
Jones SJones@yahoo.com x x x
A simpler to create and perhaps more beneficial would be to have a spreadsheet of all the contacts and place an x for the emails opened. The Name of the Most recent emails could be say the first couple of words of the name
Then a person would get an idea who are the ones who really are using it by the x marks and the ones who never open would have a row of blanks. These persons could then be removed from the list.
Arlo Moehlenpah email@example.com
It would be awesome if there were a way to create a list of those who don't open emails for a consistent period of time and then be able to either reach out to them in a way that is relevant or to determine if they were worth getting off the list.
I can pull up individual contacts and see a report of their activity. It would seem that creating a list of those with no activity should be a rather simple task within Constant Contact, but users do not have access to query the information across multiple contacts and multiple emails. Why should I have to export and combine reports via Excel when the information I am looking for is available in Constant Contact?
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