I chose to purchase an account today with one of your reps, who entered my credit card information and subscription into someone else's account. This was a HUGE security risk for me and the person who's account he put it under. It took me almost 3 hours and 9 people to fix my issue today. All of the people I spoke to today, except the last one, constantly interrupt when I'm talking and don't let me explain anything as if they have tons of other things to be doing instead of helping me. I got hung up on once when I was trying to explain (for the 5th time) what the issue was with the account and the call got disconnected 2 other times. If they would not have been rushing so much today, maybe my account wouldn't have been made incorrectly and I would not have spent that much time fixing someone else's mistake today. Everyone I spoke with, other than Bobby and Nazim, either did not understand how to fix things, or they claimed they fixed something and actually made more mistakes that had to be fixed by the last person I spoke with. I urge you to have a much better system for customer service so I don't have to speak with 9 different people to fix something that was not my mistake to begin with. It is also extremely frustrating that I have been given several phone numbers to contact when I think I will be able to speak with the same person, who already knows me and my account, but it is simply an automated number. While I completely understand that sales are important, customers should absolutely be more important. Today, Constant Contact put my personal financial information at risk by putting my credit card on someone else's account and no one wanted to listen long enough to entirely fix the issue, which prompted me to have to call back multiple times and be bounced to multiple people. I was also told that there were no supervisors or managers to speak with, unless I wanted to wait for 5 days. I truly hope that there is a much better transition into actually using your product. I certainly don't feel like a valued customer at all right now!
I also was told a coach would contact me for a demo meeting after I signed up today but I have not email from a coach and haven't been able to speak to the person who set up my account incorrectly. I don't even know who to contact about these issues. If I don't know how to use the product, I cannot keep subscribing.
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