Customer Support Experience

[H.JamesH63]

COMPLAINT from a Steady Customer!!! I have a very serious complaint to file and I want someone from the highest level possible in Constant Contact to contact me ASAP to resolve this very serious issue! I tried to get it resolved with a CTCT technician (Arte) in the Partner Support Program, but he refused to help me. He did not have an answer for me and was more interested in ending his shift to get off work. I was totally shocked!!! H. James Hulton III,

[Frankie_P]

Hi @H.JamesH63  I apologize not only for the delay in my response, but also this is the experience you've had with our support. This is definitely not the experience we want our users to have. With that said I have taken a look at your account and can see you have since spoken with our Support. If you are still in need of assistance, please don’t hesitate to respond to this post as we would be happy to assist you further.