Hello @AngelaP61. I sincerely apologize for the experience that you had when contacting our support team. We want to ensure that our users are assisted properly and given assurance that we are providing the best support that we can.
I see that a member of our upper level of support contacted you via phone and email on the 24th regarding an error you were seeing on your survey. For further support, please reply directly to that email so you can work directly with a dedicated case agent.
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